Please use the tracking number from your shipping confirmation email to follow up on the status of your order. Please email us at shop@presstube.com if you did not receive a shipping confirmation email so that we can provide you with a tracking number.

We are unable to change the shipping address or service once orders have been sent out. Any modifications will require direct communication with the shipping company.

Free shipping for Canada & US, 25$ everywhere else.

In addition to VAT and foreign taxes, international orders may also be subject to import fees. These taxes must be paid by the buyer at the time of importation as they are not collected at the time of purchase.

In the unfortunate case that your order arrives damaged, please get in touch with us at shop@presstube.com and provide us images of both the damaged item and the shipping box. Damage brought on by the shipping company's handling may require additional refund and verification stages, which may cause the refund process to take longer.

Presstube.com is not responsible for missing or damaged packages. The shipping provider should be contacted in order to handle a stolen or missing delivery. Please get in touch with the shipping company directly if you are experiencing any delivery or tracking concerns. Carriers occasionally might prematurely declare a shipment as "delivered." Additionally, they might require information from you in order to complete the delivery.

Any delivery dates that are given to you are only estimates. Your product purchases are covered up until the point of delivery. Upon delivery, all products purchased become Your responsibility. Presstube.com disclaims all responsibility for delivery delays, including those that may result from any fulfillment companies we may work with. Please send us an email at shop@presstube.com if You have any inquiries regarding your delivery.

Permitted Returns. We shall have the sole discretion to decide whether to accept any return request, inspect the item that is the subject of a return request (for which You shall be responsible for all costs associated with returning the item to us for such inspection), or honor the return request (a "Permitted Return"). If we accept a permitted return, we may choose, at our sole discretion and subject to stock levels, to either replace the permitted return with stock of the same product already in stock, or to refund the full purchase price you paid for the product (including the initial standard delivery charge or, if the product was a part of a larger order, the standard per-item delivery charge). We do not reimburse the cost of shipping an order back for those permitted returns. Additionally, we will not accept any Permitted Returns for any Orders that are (x) not in their original packaging and condition, or (y) that we have a good faith belief were damaged by You.

The "Wrong Color/Size/Item Notice" should include (i) a description of the item intended for purchase; (ii) a picture of the item received; and (iii) a copy of the original receipt if you receive the incorrect color, size, or item that you ordered. Please send this notice to shop@presstube.com no later than five (5) days after the item is delivered to You. We reserve the right to refuse or reject any notification or request made by You after the Wrong Color, Size, or Item Notice Period has passed. Please be aware that we might not be able to replace the item due to the limited and unique nature of the items. Only exchanges from the country to which the shipment was shipped are accepted.